Your order will be shipped within one working day.
Where can I find my tracking number?
You will automatically receive the tracking number by email 1-3 working days after placing your order.
How long does delivery take?
The following factors have an influence on the shipping time:
- When was the order placed?
- Which country do you deliver to?
- What was ordered?
We ship your order from our German or, if there is a high demand, from our international shipping warehouse. Therefore, due to the current Corona situation, the average shipping time is:
- USA 10-20 business days
How do I contact support?
Simply use our contact form or write an email to Hello@MatchingFurniture.com
Can I change or cancel my order afterwards?
Subsequent changes to the order can be made within 24 hours. Just write to our support.
We can subsequently change the following details for you:
- Shipping Information
- Your first and last name
- Your e-mail address
- Your phone number
- You should contact us within 24 hours of placing your order.
- We cannot cancel an order that is already on the way.
Why should I order from you?
Our products are unique. You won't find them in local stores or other online stores.
What if the product arrives damaged?
If the product is damaged, you should report the damage to us within 14 days of ordering. We will bear the costs for the new product within the period.
In this case you should send us your order number and a photo of the damaged product. We ask you to report the damage within 24 hours of delivery of your order. Otherwise we cannot consider the complaint.
Which payment methods are supported?
- Credit cards (VISA, Mastercard, American Express)
Our 100% satisfaction guarantee is designed so that you are covered at all times.
Therefore, we only use 100% secure payment methods and SSL encryption, so that you do not have to worry about any misuse of your data, it will not be passed on to third parties.
In addition, we send every package with DHL, so that you can track your order via our shop and via DHL at any time.
Customer satisfaction is very important to us. If it should happen that your item arrives damaged, you are dissatisfied with your order or your package is lost on the way, we will of course refund your purchase amount or send you a new package.
If there are unexpected problems you can of course contact us at any time using our contact form and we will be happy to help you.
We offer a 30 day money back guarantee so you don't have to worry (damage caused by normal wear and tear or improper use is not covered by the guarantee).